You set up a campaign from the menu and allow sharing from that, then if you share that campaign link with the people you wish to share your purchased content with, they can then create a charecter within that campaign and will have the content you are sharing.
My subscription is being wonky, it will not let me access my things. The system says I need to subscribe, but when I go to subscribe it tells me that I am subscribed and when I go back to access my things it once again tells me I am not subscribed, putting me into a loop. Is there something that can be done?
[Stealing a post of mine from elsewhere to get the top spot on this thread through forum wizardry]
Hi all - apologies for taking so long to post on the forums, but as a few users have mentioned, we are in a bit of a ticket backlog.
There are some Subscription issues that the team are working on resolving - As this is linked to a billing system, changes need to be thoroughly tested and QA'd prior to just hitting a release to production change, to ensure that we don't add more problems, which takes time.
Current Impacts:
FIXED! Not being able to get to the Manage Sub page and seeing an error stating: Application error: a client-side exception has occurred (see the browser console for more information).
FIXED! Renewal Payment failed (due to expired card or similar) and getting stuck on the Could Not Collect Payment page and thus not being able to update payment (usually with the Sub showing as Past Due but a future end date when the next Renewal would take place)
On the Manage Subscription page - the Change Payment Method widget not being able to load data. (Support can assist to resolve this manually until the team resolve this)
We have the team working on the root issues (as always, no ETA), but depending on the issue we can take a look and resolve depending on what issue you are facing - please raise a Support Ticket (http://dndbeyond.link/SubmitTicket) and ensure you are including your username and marking as Subscription Help > Renewal Issues (for the category).
Can I please stress - do not try to resolve yourself, don't try to cancel multiple times, or start a sub via the app. Doing this can make the underlying issue harder for us to resolve. I understand it is frustrating, but when it comes to Billing related issues if they are not resolved exactly the correct way, it can cause further issues down the road.
The Support team is working as quickly as we can and trying to claw back the wait time. Please do not raise multiple tickets - if you have a ticket number, we will get to it as soon as we can.
You said renewal payment fixed, but I'm stuck on no longer able to access subscription. I have a personal dilemma one of which I cannot fix in that every month I'm having to change card information on a monthly basis. So this subscription access thing is frustrating in addition to what the bank is doing. I'll renew, but I must continue to change card input.
I just upgraded to a Master Tier subscription, but I can't seem to share the content in a campaign I created. My players have confirmed that the content is not sharing.
I also still get the "Upgrade to share your content" message, but when I go to "My Subscriptions", it says Master is my current plan. However, the My Account > Marketplace page still shows a Hero account. (screenshots)
I've submitted a ticket, but want to let other people know the status, in case they have the same issue.
EDIT: I haven't heard anything on the support ticket, but both screens now match, and it seems to have updated. May just be a matter of waiting several hours for an upgrade to take effect in certain places but not others?
I have paid for the hero sub twice now and even gotten my confirmation email both times and it's been taken off my card both times but I still don't have any of the benefits and it still says I need to subscribe. Please help!
So I couldn't access the sub page to view my sub, and couldn't buy a new master sub 3 months ago. I need to update my payment again because it failed to charge me. I am having the same issue again. It's annoying that you won't take my money. Please fix this issue since I buy all my books through this website.
So I couldn't access the sub page to view my sub, and couldn't buy a new master sub 3 months ago. I need to update my payment again because it failed to charge me. I am having the same issue again. It's annoying that you won't take my money. Please fix this issue since I buy all my books through this website.
Please follow the instructions in the first post and submit a support ticket.
Already contacted support about it, but did anyone else get double charged this July? Got dinged twice on July 28th for $2.99 for the Hero Tier subscription.
I subscribed to the semi-annual Hero subscription and disabled automatic billing, 2 hours later it shows that my account isn't subscribed to anything, any clues to what happened ?
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D&D StaffCan you manage your subscription via mobile account (google/apple)? There without canceling you should be able to upgrade the tier
Trying to claim the Vecna subsriber perks and it just takes me to the subscribe page. I'm already subscribed. Please advise.
I already have a subscription, but when trying to claim subscription perks, it just takes me to buy a subscription.
We don't need to claim the subscriber perks; they already show up if you go to Change Appearance for a character sheet.
But yeah, for some reason the Subscribe page doesn't seem to realize when we're already subscribed. Been that way for months now.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Yes. It worked! Thank you!
How do I share my sources with my players?
You set up a campaign from the menu and allow sharing from that, then if you share that campaign link with the people you wish to share your purchased content with, they can then create a charecter within that campaign and will have the content you are sharing.
My subscription is being wonky, it will not let me access my things. The system says I need to subscribe, but when I go to subscribe it tells me that I am subscribed and when I go back to access my things it once again tells me I am not subscribed, putting me into a loop. Is there something that can be done?
Follow the instructions in the first post of this thread: https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/136290-subscription-issues-megathread?comment=1
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
You said renewal payment fixed, but I'm stuck on no longer able to access subscription. I have a personal dilemma one of which I cannot fix in that every month I'm having to change card information on a monthly basis. So this subscription access thing is frustrating in addition to what the bank is doing. I'll renew, but I must continue to change card input.
I just upgraded to a Master Tier subscription, but I can't seem to share the content in a campaign I created. My players have confirmed that the content is not sharing.
I also still get the "Upgrade to share your content" message, but when I go to "My Subscriptions", it says Master is my current plan. However, the My Account > Marketplace page still shows a Hero account. (screenshots)
I've submitted a ticket, but want to let other people know the status, in case they have the same issue.
EDIT: I haven't heard anything on the support ticket, but both screens now match, and it seems to have updated. May just be a matter of waiting several hours for an upgrade to take effect in certain places but not others?
I have paid for the hero sub twice now and even gotten my confirmation email both times and it's been taken off my card both times but I still don't have any of the benefits and it still says I need to subscribe. Please help!
The web based service is not recognizing my dnd app subscription… it’s annoying that I can’t create a campaign or assign source books…. Help!
You probably inadvertently have two accounts. Contact support (contact us link below)
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
I am a master subscription but I'm still seeing subscribe now on the campaigns page and none of the content is available to my players.
Check your entitlements (see my signature). Have you turned on content sharing for the campaign?
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
So I couldn't access the sub page to view my sub, and couldn't buy a new master sub 3 months ago. I need to update my payment again because it failed to charge me. I am having the same issue again. It's annoying that you won't take my money. Please fix this issue since I buy all my books through this website.
Please follow the instructions in the first post and submit a support ticket.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
Already contacted support about it, but did anyone else get double charged this July? Got dinged twice on July 28th for $2.99 for the Hero Tier subscription.
I subscribed to the semi-annual Hero subscription and disabled automatic billing, 2 hours later it shows that my account isn't subscribed to anything, any clues to what happened ?