So, I have been having a major tribulation here. I cannot access the sub page -- this has been a constant problem for the five years I've been subscribed (it's literally an issue every year). After maaaaaaany days of digging through threads, I've found a few posts that say that subs can no longer be renewed or generated through the web app but can be through the mobile app. I've also seen several threads from last year saying NOT to do this as it can cause further issues and sometimes result in double subs, etc.
Apparently, the mobile app is managed through Google Play and NOT by DnD Beyond? So all customer support must then be directed to Google/Apple?
I am so confused, and this is just incredibly frustrating. I have reached out through Twitter, the Discord, the forums, I have a support ticket that's been open for 9 days and I've just reached my limit. This has literally been a recurrent issue (Internal Error 500) since the first time I renewed my account in 2019? Which is wild. I know this is a common issue for other folks as well, and I'm just wondering if I should renew though the mobile app?
I do not currently have a subscription because my annual payment would not process, and I cannot access the subscription page to renew. This has been a years-long issue that always has to be resolved the same way -- by having customer support somehow reset my access to the sub page, I can then renew, but every year my subscription (regardless of whether the card is active) will not process payment, and I end up in this subscription loop. I cannot attempt to subscribe through the personal marketplace link as well. It returns the same error.
Just to clarify for anyone else who stumbles across this in the future, and may find this thread helpful: You can renew through the mobile app, and it will bypass the subscription page error. If you cannot access your subscription through either the original subscribe button on the front page or from the account management button in your account profile, you can renew DIRECTLY through the mobile app. Yes, that will then move that subscription renewal over to your Google Play account. But since this error is an INTERNAL 500 error that seems to be on Beyond's side, you should be able to manage your subscription entirely from your Google Play account with no issue.
It's maddening to see that the system that must be working flawlessly has been having issues like mine for years and it's still not resolved. I can't believe it. If any paying service would've had such issues with re-subscribing for years, the CTO should've been fired ages ago.
I can't continue my subscription with the same issue and maybe this could be the last stone for my group to switch to some other alternative.
You can. You'll need to download the ACTUAL DnD Beyond app and use the sub function THROUGH the app. It allowed me to do this after years and years of just never fixing the subscription issues. Of all the wild shit that Beyond has had problems with over the years, this remains the thing that vexes me most. To have THIS MANY paying subscribers all having the same issue and to not address it for half a decade is genuinely mind boggling. If I didn't have so much content investment here, I would have exited for Demiplane a couple of years ago. I'm still seriously thinking about it. If I could capture all the content I own digitally somehow, I'd be gone in a heartbeat. Of course, WotC knows this and so they will never, under any circumstance, make this content we've all paid regular .pdf prices for downloadable. I seriously think about launching a class action from time-to-time over it. The whole situation is one of the worst examples of corporate gotcha-ism I've ever experienced.
So, I have been having a major tribulation here. I cannot access the sub page -- this has been a constant problem for the five years I've been subscribed (it's literally an issue every year). After maaaaaaany days of digging through threads, I've found a few posts that say that subs can no longer be renewed or generated through the web app but can be through the mobile app. I've also seen several threads from last year saying NOT to do this as it can cause further issues and sometimes result in double subs, etc.
Apparently, the mobile app is managed through Google Play and NOT by DnD Beyond? So all customer support must then be directed to Google/Apple?
I am so confused, and this is just incredibly frustrating. I have reached out through Twitter, the Discord, the forums, I have a support ticket that's been open for 9 days and I've just reached my limit. This has literally been a recurrent issue (Internal Error 500) since the first time I renewed my account in 2019? Which is wild. I know this is a common issue for other folks as well, and I'm just wondering if I should renew though the mobile app?
Has anyone had a bad experience doing this?
If you have a subscription you no longer need the subscription page and can manage it through your personal marketplace: (https://www.dndbeyond.com/account/marketplace).
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
I do not currently have a subscription because my annual payment would not process, and I cannot access the subscription page to renew. This has been a years-long issue that always has to be resolved the same way -- by having customer support somehow reset my access to the sub page, I can then renew, but every year my subscription (regardless of whether the card is active) will not process payment, and I end up in this subscription loop. I cannot attempt to subscribe through the personal marketplace link as well. It returns the same error.
Just to clarify for anyone else who stumbles across this in the future, and may find this thread helpful: You can renew through the mobile app, and it will bypass the subscription page error. If you cannot access your subscription through either the original subscribe button on the front page or from the account management button in your account profile, you can renew DIRECTLY through the mobile app. Yes, that will then move that subscription renewal over to your Google Play account. But since this error is an INTERNAL 500 error that seems to be on Beyond's side, you should be able to manage your subscription entirely from your Google Play account with no issue.
It's maddening to see that the system that must be working flawlessly has been having issues like mine for years and it's still not resolved. I can't believe it. If any paying service would've had such issues with re-subscribing for years, the CTO should've been fired ages ago.
I can't continue my subscription with the same issue and maybe this could be the last stone for my group to switch to some other alternative.
I’m trying to upgrade mine from hero to master and it kicks me to google play! But you cant Upgrade it there only cancel or change payment method!
You can. You'll need to download the ACTUAL DnD Beyond app and use the sub function THROUGH the app. It allowed me to do this after years and years of just never fixing the subscription issues. Of all the wild shit that Beyond has had problems with over the years, this remains the thing that vexes me most. To have THIS MANY paying subscribers all having the same issue and to not address it for half a decade is genuinely mind boggling. If I didn't have so much content investment here, I would have exited for Demiplane a couple of years ago. I'm still seriously thinking about it. If I could capture all the content I own digitally somehow, I'd be gone in a heartbeat. Of course, WotC knows this and so they will never, under any circumstance, make this content we've all paid regular .pdf prices for downloadable. I seriously think about launching a class action from time-to-time over it. The whole situation is one of the worst examples of corporate gotcha-ism I've ever experienced.