Dear D&D Beyond Support Team, I want to express my deep appreciation for the reliable service that D&D Beyond has provided me over the past couple of years. The accessibility of your platform has been invaluable to me, allowing me to access content wherever I go. Your hard work in maintaining such a service does not go unnoticed, and I am truly grateful for it.
However, I must bring to your attention a concerning issue that I have encountered for a while. For the past couple of weeks, I have been experiencing a persistent bug that has made it difficult for me to access several products I have purchased through the "My Encounter" section. This section is integral to my tabletop sessions, and the inability to access purchased content is understandably frustrating. Coming from a background in customer service myself, working for the Walt Disney Company, I understand the demands of support roles and the importance of timely and effective assistance. Therefore, I was disappointed by the response I received when I reached out for support regarding this issue.
Specifically, the following products—Explorer's Guide to Wildemount, Fizban's Treasury of Dragons, Intro to Stormwreck Isle, Mordenkainen’s Tome of Foes, Mythic Odysseys of Theros, and Princes of the Apocalypse—are inaccessible to me, significantly impacting my ability to enjoy your platform to its fullest extent. I believe that access to purchased content is paramount, and I trust that you share this sentiment. Given the importance of these materials to my tabletop sessions, I am concerned that others may also be experiencing similar difficulties. I kindly request your prompt attention to this matter and hope that by bringing it to your attention on this forum, you can address this issue and prevent any further inconvenience to your valued users. Thank you for your attention to this matter.
Dear D&D Beyond Support Team, I want to express my deep appreciation for the reliable service that D&D Beyond has provided me over the past couple of years. The accessibility of your platform has been invaluable to me, allowing me to access content wherever I go. Your hard work in maintaining such a service does not go unnoticed, and I am truly grateful for it.
However, I must bring to your attention a concerning issue that I have encountered for a while. For the past couple of weeks, I have been experiencing a persistent bug that has made it difficult for me to access several products I have purchased through the "My Encounter" section. This section is integral to my tabletop sessions, and the inability to access purchased content is understandably frustrating. Coming from a background in customer service myself, working for the Walt Disney Company, I understand the demands of support roles and the importance of timely and effective assistance. Therefore, I was disappointed by the response I received when I reached out for support regarding this issue.
Specifically, the following products—Explorer's Guide to Wildemount, Fizban's Treasury of Dragons, Intro to Stormwreck Isle, Mordenkainen’s Tome of Foes, Mythic Odysseys of Theros, and Princes of the Apocalypse—are inaccessible to me, significantly impacting my ability to enjoy your platform to its fullest extent. I believe that access to purchased content is paramount, and I trust that you share this sentiment. Given the importance of these materials to my tabletop sessions, I am concerned that others may also be experiencing similar difficulties. I kindly request your prompt attention to this matter and hope that by bringing it to your attention on this forum, you can address this issue and prevent any further inconvenience to your valued users. Thank you for your attention to this matter.
https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/186534-mordenkainens-tome-of-foes-encounter-builder
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