Since the Moderators aren't actually customer or technical support, and since their duty is to enforce the site rules and guidelines; and since any support or interaction outside of that basically comes from a heir own personal bandwidth, I would cordially like to request that a new set of positions be created. Those folks would be dedicated to helping forum users with support issues to help mitigate the constant backlog of support tickets that DDB is always inundated with. To better accomplish that goal, they would require the same ability that the Mods have to see and edit unpublished homebrews. That way there would be people who’s bandwidth could be dedicated to the kinds of support and troubleshooting currently being handled by helpful site users out of our own personal bandwidth, and hopefully help screen out the mare basic stuff at the outset to reduce the number of support tickets that end up getting filed. Thank you for your consideration in this matter.

I can second this. I've lost count how many times a month I see one of us asking a forum user to link their sheet or homebrew so a mod can take a look. If certain volunteer users had access to this information themselves, they could provide the fix almost immediately and not require the assistance of moderators.

I like this idea, and, depending on expectations of time, etc., would probably be willing to serve as one such person.  

I agree with this and would be willing to volunteer. 

Heck, I would also readily volunteer if they’ll have me.

+1 to this idea. If there are those willing to give up their time, it would definitely help with the back log of requests.

+1 to this idea.

See, this is the type of thing a “Support Assistant” could have wrapped up in 5 minutes: (https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/149194-arcane-trickster#c8). Instead it took regular site users 17 hours to resolve.

Just to temper expectations on this suggestion (and not intending to burst any bubbles), the only difference between a mod and a community member when it comes to helping out with support is the permissions that allow mods to view other peoples homebrew. However, these permissions are tied to (and cannot be separated from) other permissions required for moderating and would not be something a hypothetically support volunteer would need (or should have). Anything beyond those permissions, nine times out of ten, comes to pointing a user to submit a support ticket.

So as it stands, considering we aren't going to give non-moderators moderator level permissions, there's no difference between a mod and a community member when it comes to providing assistance with things like homebrew.

Also, it's important to keep in mind that the vast majority of the time the help is provided without even using those permissions. We have a couple of discord mods who don't have moderator permissions here in the forum who provide exceptional help with homebrew.

So while this is a nice suggestion and has 100% been passed on, I think maybe a disservice is being done to the community when it comes to helping each other out with homebrew. Special roles and whatnot aren't really needed, and it's why D&D Beyond works to curate a community, rather than a technical support portal

I meant for more than just helping with homebrew, as post #8 indicates. There’s lots the volunteers could do with just a little permission, and we obviously have the bandwidth since we dedicate it to helping out already anyway. We could just do it faster and with less bandwidth expenditure is all.

Quote from IamSposta >>

I meant for more than just helping with homebrew, as post #8 indicates. There’s lots the volunteers could do with just a little permission, and we obviously have the bandwidth since we dedicate it to helping out already anyway.

Moderator permissions wouldn't have helped in resolving that any quicker, I can assure you. The community solved it in about as much time as it'd have taken a mod or this hypothetical volunteer position.

There is a very narrow margin of problems that exist between what the community can help each other with and what customer support is needed to be involved with, and even then mods aren't always the ones needed.

You'll just have to trust us when we say the community has solidly got this under control and no special roles are needed.

Quote from Davyd >>

Quote from IamSposta >>

I meant for more than just helping with homebrew, as post #8 indicates. There’s lots the volunteers could do with just a little permission, and we obviously have the bandwidth since we dedicate it to helping out already anyway.

Moderator permissions wouldn't have helped in resolving that any quicker, I can assure you. The community solved it in about as much time as it'd have taken a mod or this hypothetical volunteer position.

There is a very narrow margin of problems that exist between what the community can help each other with and what customer support is needed to be involved with, and even then mods aren't always the ones needed.

You'll just have to trust us when we say the community has solidly got this under control and no special roles are needed.

 
I didn’t say “moderator permissions,” merely access to view & edit people’s published & unpublished homebrews, and read only access to peoples’ purchase histories for the ability to confirm people’s entitlements would cover the vast majority of situations that I see come up regularly in these forums. That’s all.

And not for nothin,’ but it’s some of the same very helpful comunity members you mentioned that are in support of this suggestion. Just sayin.’

Just… think about it. That’s all I ask.

Like I said, I've passed this suggestion along.