Application error: a client-side exception has occurred (see the browser console for more information).
I've tried multiple browsers and the error is still received. I think that my renewal is coming due but I cannot access the information and/or to update credit card info.
I thought it was just me. I sent my support ticket 2 days ago and they set up a forum last night but it seems automated as I put in multiple tickets and they just merged them. Now I am just waiting for someone to respond and it has been over 12 hours since then. They said they would get back within 24-72 hours on the original email. Has anyone seen any communication about what's going on? I haven't seen any forum post or email about this technical difficulty.
I wonder what happens to the characters created past the free account number if a sub is cancelled.
Having had my subscription run out, I know for certain what happens. After your subscription runs out and you are over the limit of 6 characters available to a unsubscribed account, all characters are put into "suspended animation", a state where the characters are neither set to "active" or "inactive". At this point, you may select up to the 6 characters to make "active" while the remainder are set to "inactive". If you select fewer than 6, I believe this allows the creation of new characters until you reach the point of 6 "active" characters. When this situation is resolved and subscriptions are renewed, all "inactive" characters are unlocked and you're back to the Unlimited characters.
My card had recently expired so my subscription came to a halt so when I go in to cancel and resubscribe as there is currently no other way to update my payment information on the site, I keep getting sent to Checkout, Manage, then the "Couldn't Collect Payment" page even after I had already canceled the subscription.
Had to get to My Subscription through the marketplace cause it doesn't show up in the homepage and it tells me I have two Subscriptions with the status, "Cancelled" and "PastDue".
I thought it was just me. I sent my support ticket 2 days ago and they set up a forum last night but it seems automated as I put in multiple tickets and they just merged them. Now I am just waiting for someone to respond and it has been over 12 hours since then. They said they would get back within 24-72 hours on the original email. Has anyone seen any communication about what's going on? I haven't seen any forum post or email about this technical difficulty.
Please don’t submit multiple tickets for the same issue. It only adds to the delays, as it creates a ton of extra work for the support folks. Additionally, recently a moderator said multiple ticket submissions by the same user for the same issue get moved to the back of the queue. So it’s counter productive all the way around.
So, I recently had to get a new Visa Debit Card because mine was expiring. Unfortunately this means my payment info for my DND Beyond Master subscription no longer matches (because the security code is different). I put in a support ticket about it but my subscription has now been "put on hold" and when i click the "subscription management" button it brings me to a page that says: "Couldn't Collect Payment" and there is literally No where on this website for me to change/update my payment info....
After logging in, I click on my name in the upper right corner of the screen. Click on Subscription and receive the following error:
Application error: a client-side exception has occurred (see the browser console for more information).
I am unable to create new encounters, get an error with that as well. The person who responded asked if I have a subscription I should have a Master class subscripton. However, I don't know when it expires and my CC on it is invalid due to identity theft. Please help me be able to check my subscription and then I may be able to create encounters for the new campaign I am running.
Rollback Post to RevisionRollBack
All that we see or seem, is but a dream within a dream. -- E.A. Poe
If you go under "Account" then "Marketplace" there should be an option to manage subscription, off to the right should have payment information, and an update payment option.
This is a known issue that is going on with the subscriptions site wide. The team has been made aware of it and unfortunately, all we can do is wait right now.
It's not just you, there's been a serious issue going on with Manage Subscriptions for the past chunk of days. They are aware of the issue and we're all hoping it's fixed soon.
Rollback Post to RevisionRollBack
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
this actually won't work right now. There is a bug with the subscription service right now. The team knows and I think the only thing we can do is wait.
At least one mod has posted in at least one of the half-dozen or so threads regarding the subscription issues (lots of folks noticed and were alarmed by the errors!)
Rollback Post to RevisionRollBack
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
You’d think fixing your mechanism for collecting premium service fees would be a huge priority to get fixed. They are basically losing out on revenue. SMH
My problem did get fixed after they responded. Apparently the problem would have fixed itself on April 6th as that would be one full month after the initial billing issue. For that month though the account is in this half state. The support member fully canceled my sub so that I could resub. This is still a huge problem but it only effects those who either unsub accidently(almost no one) and the people like me who had their card info expire. Because these groups would only be affected for a maximum of 4 weeks and their support team can handle the "few" cases like mine I am not surprised this is not their #1 priority right now(Even though it really should be).
Application error: a client-side exception has occurred (see the browser console for more information).
I've tried multiple browsers and the error is still received. I think that my renewal is coming due but I cannot access the information and/or to update credit card info.
I thought it was just me. I sent my support ticket 2 days ago and they set up a forum last night but it seems automated as I put in multiple tickets and they just merged them. Now I am just waiting for someone to respond and it has been over 12 hours since then. They said they would get back within 24-72 hours on the original email. Has anyone seen any communication about what's going on? I haven't seen any forum post or email about this technical difficulty.
Yeah, it's a recent issue in the past couple weeks. Hope they can fix it before long!
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Having had my subscription run out, I know for certain what happens. After your subscription runs out and you are over the limit of 6 characters available to a unsubscribed account, all characters are put into "suspended animation", a state where the characters are neither set to "active" or "inactive". At this point, you may select up to the 6 characters to make "active" while the remainder are set to "inactive". If you select fewer than 6, I believe this allows the creation of new characters until you reach the point of 6 "active" characters. When this situation is resolved and subscriptions are renewed, all "inactive" characters are unlocked and you're back to the Unlimited characters.
My card had recently expired so my subscription came to a halt so when I go in to cancel and resubscribe as there is currently no other way to update my payment information on the site, I keep getting sent to Checkout, Manage, then the "Couldn't Collect Payment" page even after I had already canceled the subscription.
Had to get to My Subscription through the marketplace cause it doesn't show up in the homepage and it tells me I have two Subscriptions with the status, "Cancelled" and "PastDue".
Please don’t submit multiple tickets for the same issue. It only adds to the delays, as it creates a ton of extra work for the support folks. Additionally, recently a moderator said multiple ticket submissions by the same user for the same issue get moved to the back of the queue. So it’s counter productive all the way around.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
Cannot subscribe. Just offers to cancel my subscription (do not have one)
So, I recently had to get a new Visa Debit Card because mine was expiring. Unfortunately this means my payment info for my DND Beyond Master subscription no longer matches (because the security code is different). I put in a support ticket about it but my subscription has now been "put on hold" and when i click the "subscription management" button it brings me to a page that says: "Couldn't Collect Payment" and there is literally No where on this website for me to change/update my payment info....
After logging in, I click on my name in the upper right corner of the screen. Click on Subscription and receive the following error:
Application error: a client-side exception has occurred (see the browser console for more information).
I am unable to create new encounters, get an error with that as well. The person who responded asked if I have a subscription I should have a Master class subscripton. However, I don't know when it expires and my CC on it is invalid due to identity theft. Please help me be able to check my subscription and then I may be able to create encounters for the new campaign I am running.
All that we see or seem, is but a dream within a dream. -- E.A. Poe
If you go under "Account" then "Marketplace" there should be an option to manage subscription, off to the right should have payment information, and an update payment option.
Subscription Manage (dndbeyond.com)
This is a known issue that is going on with the subscriptions site wide. The team has been made aware of it and unfortunately, all we can do is wait right now.
Buyers Guide for D&D Beyond - Hardcover Books, D&D Beyond and You - How/What is Toggled Content?
Everything you need to know about Homebrew - Homebrew FAQ - Digital Book on D&D Beyond Vs Physical Books
Can't find the content you are supposed to have access to? Read this FAQ.
"Play the game however you want to play the game. After all, your fun doesn't threaten my fun."
It's not just you, there's been a serious issue going on with Manage Subscriptions for the past chunk of days. They are aware of the issue and we're all hoping it's fixed soon.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
this actually won't work right now. There is a bug with the subscription service right now. The team knows and I think the only thing we can do is wait.
Buyers Guide for D&D Beyond - Hardcover Books, D&D Beyond and You - How/What is Toggled Content?
Everything you need to know about Homebrew - Homebrew FAQ - Digital Book on D&D Beyond Vs Physical Books
Can't find the content you are supposed to have access to? Read this FAQ.
"Play the game however you want to play the game. After all, your fun doesn't threaten my fun."
Thank you.
All that we see or seem, is but a dream within a dream. -- E.A. Poe
I'm glad that we're all here then.
I'm surprised no Admins have gotten involved.
At least one mod has posted in at least one of the half-dozen or so threads regarding the subscription issues (lots of folks noticed and were alarmed by the errors!)
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Lovely......
You’d think fixing your mechanism for collecting premium service fees would be a huge priority to get fixed. They are basically losing out on revenue. SMH
My problem did get fixed after they responded. Apparently the problem would have fixed itself on April 6th as that would be one full month after the initial billing issue. For that month though the account is in this half state. The support member fully canceled my sub so that I could resub. This is still a huge problem but it only effects those who either unsub accidently(almost no one) and the people like me who had their card info expire. Because these groups would only be affected for a maximum of 4 weeks and their support team can handle the "few" cases like mine I am not surprised this is not their #1 priority right now(Even though it really should be).
The Manage Subscriptions page in general is erroring out on people, so that part of the problem should take reasonably high priority.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)