WOW, what a doozy of an issue to happen while I was on holiday.
To give you an update, the DDB team is aware of this issue, and we're looking into what's going on. While we're continuing to look into this, CS has informed me that at the very least, make sure your Google Play Services are up to date. If you want to reach out to Customer Support for more assistance, that will knock one step off of the process and they can continue to assist you with a solution relevant to your device.
Rollback Post to RevisionRollBack
Your Friendly Neighborhood Community Manager (she/her) You can call me LT. :)
CM Hat On| CM Hat Off Generally active from 9am - 6pm CDT [GMT-5]. Thank you for your patience if you message me outside of those hours!
It would be really helpful if the fix were a pinned post, and the posts were sorted by date. Regardless, I can't log in to the app on my phone or my tablet using Google. When I try I get this:
Login error
Please sign in to a google account in your device settings and try again.
[OPEN SETTINGS] [DISMISS]
I did have access, but had to log out and now I can't log back in.
To clarify there's no fix or workaround that's functional right now, updating play services does not work. Seems to be easy to replicate for any Android device right now. Glad Dev team is aware hopefully an update can be pushed soon, can't access any content at all right now for mobile.
Same problem as previous posts when using ddb app. Asks to log into Google on my phone when I am, without a doubt, logged in. Browser login with Google works.
Add me and three others to this issue! Can not believe that it's not resolved yet!
Using the Web browser is my only work around but it's not a great interface on a phone (samsung fold 4) my partner had the same phone, got the same issue and was able to use the watch email work around but we've not been able to replicate this for me or one of our others in the session. I purchased the subscription so hope this is fixed soon
-
View User Profile
-
View Posts
-
Send Message
D&D StaffWOW, what a doozy of an issue to happen while I was on holiday.
To give you an update, the DDB team is aware of this issue, and we're looking into what's going on. While we're continuing to look into this, CS has informed me that at the very least, make sure your Google Play Services are up to date. If you want to reach out to Customer Support for more assistance, that will knock one step off of the process and they can continue to assist you with a solution relevant to your device.
Your Friendly Neighborhood Community Manager (she/her)
You can call me LT. :)
CM Hat On | CM Hat Off
Generally active from 9am - 6pm CDT [GMT-5].
Thank you for your patience if you message me outside of those hours!
Useful Links: Site Rules & Guidelines | D&D Educator Resources | Change Your Nickname | Submit a Support Ticket
Thanks.
Die with hilarity, or die not at all.
Same issue for me, can't login on my tablet
sounds like they have either a lazy developer team or a terrible product manager
possibly both
It would be really helpful if the fix were a pinned post, and the posts were sorted by date. Regardless, I can't log in to the app on my phone or my tablet using Google. When I try I get this:
Login error
Please sign in to a google account in your device settings and try again.
[OPEN SETTINGS] [DISMISS]
I did have access, but had to log out and now I can't log back in.
Any chance this can be figured out soon?
Die with hilarity, or die not at all.
SAME ISSUE, I'm really pissed about this. My games are practically on hold till they fix this! 7/12/24
How do i get a hold of customer support??? i keep getting routed to FAQs and crap.
To clarify there's no fix or workaround that's functional right now, updating play services does not work. Seems to be easy to replicate for any Android device right now. Glad Dev team is aware hopefully an update can be pushed soon, can't access any content at all right now for mobile.
Same problem as previous posts when using ddb app. Asks to log into Google on my phone when I am, without a doubt, logged in. Browser login with Google works.
Bump.
Add me and three others to this issue! Can not believe that it's not resolved yet!
Using the Web browser is my only work around but it's not a great interface on a phone (samsung fold 4) my partner had the same phone, got the same issue and was able to use the watch email work around but we've not been able to replicate this for me or one of our others in the session. I purchased the subscription so hope this is fixed soon
I have that same issue, its super buggy
Same problem.
It's just a waiting game, then?
Confirm that im having the same issue on a samsung f23
Not sure it's that easy to replicate for any android device as I have no issues. I can log out and log right back in with Google.
I also have had this exact same issue for over 1 week now on my android Samsung Galaxy 22 Ultra.
Sincerely,
Hatch (Tinkerer, explorer, working to make the world a better place)
Add me here tried several things can log into the website just fine though.
Same problem here. Had to get a new phone, can't get into the app anymore....
Same issues here