I used a credit card, same issue, however I checked my statement and it only charged me the discounted digital 

Same! I got mine through affirm (it wasn't payday lol) and figured that might be the problem, but everything there is up to date, so I am just confused!

Exactly the same situation for me.

It looks like they've stopped their relationship with Paypal, maybe?

Same situation for me. Yet another blunder in the history of WOTC in recent years. 

Chalk up another PayPal payment canceled. 

On the plus side, no one can faithfully claim this is an issue of corporate greed. 

Has anyone heard anything from WotC regarding this mass incident? Any statement? Any promise to make things right? Even an acknowledgement of the issue? It's been over 24 hours.

Quote from Irky >>

Has anyone heard anything from WotC regarding this mass incident? Any statement? Any promise to make things right? Even an acknowledgement of the issue? It's been over 24 hours.

 Nothing on my end.

well, they didn't give me my money back, so there's that.... That's why I know that this is just a glitch - they didn't actually give us our money back, so it was never there intention to cancel the orders.

Same here. Made me panic as well. Please advise! 

Ditto. Ticket submitted. It would have been nice to get a warning and the option to provide an alternate payment method.

1. Fill out a ticket with their help.
2. I would plan on not getting the physical book delivered on release day.  Maybe things will be fixed on time, but I doubt it.

Joining the ranks here with a canceled order. Paid via PayPal and received access to my digital book (and it looks like i was only charged for the digital books which makes sense because legally can't be charged until units ship in California). 

(sad that I'm new to all of this -- a friend got me into DND recently -- and this is my first post on these forums) :( 

So...what are the next steps? Do I need to resubmit my order? Submit a ticket? Lack of comms here is concerning. 

Quote from rhetoric80 >>

Joining the ranks here with a canceled order. Paid via PayPal and received access to my digital book (and it looks like i was only charged for the digital books which makes sense because legally can't be charged until units ship in California). 

(sad that I'm new to all of this -- a friend got me into DND recently -- and this is my first post on these forums) :( 

So...what are the next steps? Do I need to resubmit my order? Submit a ticket? Lack of comms here is concerning. 

 Lack of communication is the biggest issue. I would still submit a ticket so that Wizards/DndBeyond is directly aware of your specific issue as well as ensuring that there is presure applied to get a solution and communication on what will happen.

This happened to me as well, however I used Klarna. But they didn't notify Klarna so I will still have to pay the full bundle amount. I submitted a ticket but haven't gotten a response. 

I have put in a ticket but so far, I have been charged $67.47 (though the initial pre-authorized payment was for the full amount) which is the price of all the digital books after the bundle discount. And today I saw a pre-authorized charge of $39.75 which matches up with one bundle discounted hardcover (I presume it is for the PHB) and its share of the tax total.

So it looks like we are being charged in pieces as things become "available". Which is fine, as long as I get everything as scheduled. However, it would have been good to tell us this prior to our purchases so we don''t freak out, etc.

And I didn't use PayPal, I used a debit card through my bank. 

Thanks LT, appreciate it!

I get that, as a community manager, you're here for the forums, and not for actual customer support, but the support team needs to start responding really soon.

Maybe find someone from the support team to chime in here and let us know what's going on? Because no one is responding to support tickets. As far as we know, we're shouting into the void. Not a good feeling. Not a good customer experience either.

You folks took my money and canceled my order. I don't want my money back I want what I ordered at the price it was when I paid for it.

Quote from eluviamaure >>

I get that, as a community manager, you're here for the forums, and not for actual customer support, but the support team needs to start responding really soon.

Maybe find someone from the support team to chime in here and let us know what's going on? Because no one is responding to support tickets. As far as we know, we're shouting into the void. Not a good feeling. Not a good customer experience either.

You folks took my money and canceled my order. I don't want my money back I want what I ordered at the price it was when I paid for it.

 This kind of response mirrors exactly the kind of treatment I received from customers when I worked in customer service. You are not the only person who has submitted a ticket and sometimes, tickets get submitted in giant waves, like when mass cancellations happen. The staff does not suddenly increase to match that wave though. You are talking about a team of maybe 30 - 60 workers just above minimum wage servicing the bellowing of thousands, and each one thinks that their problem is the most important problem in the entire world. There are many people who have tickets in the system and when the support team is trying to address each issue with care, that means some have to wait.